Question 1

Will the insurer accept your firm?

Accepted Answer

Most UK insurers accept any VAT-registered, insured contractor. We hold £5m public liability and provide our credentials with every report.

Question 2

How quickly can you get to Hospital Bridge Road?

Accepted Answer

Hospital Bridge Road is about 3.5 km from our Hampton (TW12) base via A305 Whitton Road, so we can normally attend for an emergency make-safe within 24–48 hours and a full documented survey within the week.

Question 3

Do you deal with my insurer directly?

Accepted Answer

Yes — with your written consent we'll liaise directly with the loss adjuster, including emails, site meets and supplementary evidence requests for the Hospital Bridge Road property.

Question 4

What if my claim is rejected?

Accepted Answer

If the insurer declines and you don't want to proceed privately, you don't pay for the inspection or report. We only invoice for reinstatement once authorisation is in place.

Question 5

How long does a claim usually take?

Accepted Answer

From first survey to authorisation is typically 2–6 weeks depending on the insurer. Reinstatement after that is scheduled by us and usually completes within a further 2–4 weeks for Hospital Bridge Road jobs.

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