Question 1

Will you liaise with my Hampton Village solicitor and lender directly?

Accepted Answer

Yes — with your permission we send the report, spec and completion certificate direct to your solicitor and, on request, to the underwriter or valuation team. Most retentions we handle for Hampton Village clients release inside 5-10 working days of report submission.

Question 2

How much does this cost in TW12?

Accepted Answer

£345-£495 for the survey and spec on a standard Hampton Village property, up to £595 on larger or complex roofs. Any remedial works are quoted separately — you're free to use another contractor for the work itself if you prefer.

Question 3

Do I have to use you for the remedial works?

Accepted Answer

No. The survey and spec stand alone. If you want a competing quote for the works you can take our spec to any qualified roofer in Hampton Village — that's usually welcomed by lenders because it evidences a proper procurement.

Question 4

My lender wants a specific report format — can you match it?

Accepted Answer

Yes. Nationwide, Halifax, HSBC, Santander, NatWest and the specialist lenders all have slightly different preferences — we know most of them and match the format. Send us the retention wording and we'll confirm.

Question 5

How quickly can the retention be released?

Accepted Answer

Once works are completed and the lender has the completion certificate and photo evidence, most retentions release inside 5-10 working days. Total timeline from initial call to funds released is usually 3-6 weeks for Hampton Village properties depending on works scope.

Question 6

Will you provide a guarantee the lender will accept?

Accepted Answer

Yes — a 10-year workmanship guarantee on any remedial works, plus manufacturer guarantees on covering materials. Both are accepted by all high-street lenders for TW12 property.

Mortgage Retention Roof Survey — areas covered

Retention roof survey across 10 nearby areas

What's included