Question 1

Can I claim this survey fee back from my insurance?

Accepted Answer

Usually yes — under most policies the reasonable cost of obtaining a specialist opinion is recoverable. We provide an itemised invoice worded so it's easy for your East Molesey claim to include it. Confirm with your insurer before instructing.

Question 2

How fast can you get to a KT8 storm damage job?

Accepted Answer

Same day where safely possible, usually within 24-48 hours during storm season. Temporary weatherproofing on the first visit if the roof is open; full survey and report within 72 hours.

Question 3

Do you deal directly with loss adjusters in East Molesey?

Accepted Answer

Yes — with your permission we speak to the loss adjuster, share the report, and negotiate on scope where needed. Most East Molesey claims we handle settle without a site meeting between us and the adjuster.

Question 4

The insurer's panel roofer said it's wear and tear. Now what?

Accepted Answer

Common outcome. We provide an independent inspection with photo evidence and weather data. If our findings support a genuine claim, we write a challenge letter you can submit — many KT8 claims are reopened at this stage.

Question 5

How much does the survey cost if the claim doesn't pay?

Accepted Answer

Fee is £245-£495 depending on complexity. If the claim ultimately fails, that's the cost — but we'll tell you upfront in East Molesey whether we think the claim has legs before you commit to the survey.

Question 6

Do you do the repair too?

Accepted Answer

Yes if you want — but you're free to use any contractor. Our survey pack is written to support the claim regardless of who does the reinstatement in KT8.

Insurance Claim Roof Survey — areas covered

Insurance survey across 10 nearby areas

What's included