New-build roof defects and how to get them fixed
New roofs fail too, and when they do it's usually workmanship on the details rather than anything wrong with the materials.
The defects we see most
Poorly dressed flashings at abutments, dry-verge units not clipped properly, underlay not lapped into the gutter, and ventilation paths blocked by insulation on day one.
Ponding on small flat areas
Porch and dormer flat roofs on new builds frequently have inadequate fall. It doesn't leak straight away, but standing water shortens the membrane's life considerably.
Documenting a defect
Photograph it, date it, and write to the developer rather than only phoning. A written record from early in the warranty period is what makes a later claim straightforward.
Developer period versus structural warranty
The initial period is typically handled directly with the developer, with a longer structural warranty behind it. Roof coverings and details usually sit in the earlier phase, so acting promptly matters.
Independent evidence
An independent inspection report describing the defect in technical terms carries far more weight than a homeowner's description, and often unlocks a stalled claim.
FAQs
Not before you've reported it. Independent repairs can complicate a warranty position — get it documented first.
Yes — we can inspect and provide photo-documented technical findings you can submit.
As soon as you notice it. Warranty phases are time-limited and early written notice protects your position.
Related reading
More on property types and the jobs that usually come with it.
- Victorian terrace roofs: the recurring problemsProperty types
- Landlord roof maintenance: preventing the expensive callProperty types
- Flats and blocks: managing a shared roofProperty types
- Roof repair costs: what drives the price up or downCosts & budgeting
Looking for something specific? See our roofing services, cost guides, common roof problems or the areas we cover.
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Family-run and Hampton-based. Tell us what you're seeing on the roof and we'll come and look properly before quoting.